Terms and Conditions

Allergens

Although our "free from" and "vegan" products do not contain any of the necessary allergens, and are produced with separate equipment they are prepared in the same facility as our regular products and that handles gluten, egg, milk, soy and products that may contain traces of nuts.

While every effort is made to ensure our products are free from allergens where advertised, such as separate equipment, we cannot guarantee that our products are completely free of allergens as there is always a possibility of trace amounts crossing over from other kitchen areas.

Please consider this when ordering, especially if you have a severe allergy.

Postage

While every effort is made to package and protect our products, and dispatch them in a timely manner the postage system often adds delays and disruption.

If your order is time sensitive please clearly state in the notes and we'll work with you to ensure it arrives on time.

We cannot control the environmental conditions in the postal network, and during periods of hot weather we may delay the shipping of orders to prevent damage in transit. In all cases we will endeavour to communicate any changes.

Ordering in Advance

If your order is required for a specific date you can order well in advance to mitigate postage issues and refrigerate or freeze them upon arrival to ensure they are fresh on the day. If frozen they should be defrosted in the fridge overnight.